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KeyBank Shakes Things Up With New HR Chief

by Jack B.

In a sign that things are changing over at KeyBank, longtime employee Angela Mago has been tapped as the new Chief Human Resources Officer. She’ll be taking over the role from Brian Fishel, who is retiring after 20 years at the company.

Mago has the credentials for the job – she’s been with KeyBank since 2002 and for the past three years served as President of their commercial banking and real estate divisions. So she knows the ins and outs of how the bank operates.

The timing is interesting too, as KeyBank has been undergoing some restructuring recently. According to reports, they let go of almost 900 employees in the last couple of months alone as they tried to optimize their business model.

Stepping into the HR chief role, Mago will be tasked with helping KeyBank adapt and evolve its talent strategies. That means finding and keeping the best people to serve customers, all while keeping costs under control. Diversity, inclusion, and culture-building will also be big parts of her job.


KeyBank CEO Chris Gorman is confident Mago is the right pick, saying she “brings a wealth of experience and expertise.” Makes sense to promote from within given her history with the company.

Meanwhile, Brian Fishel is getting ready to enjoy retirement after dedicating two decades to KeyBank. The company thanked him for his service in helping them grow and change over the years.

In other leadership changes, commercial banking head Ken Gavrity has moved up to take Mago’s old position overseeing payments. Institutional Bank President Randy Paine also parted ways to explore new opportunities.

So in summary, it looks like Mago’s promotion is emblematic of KeyBank’s focus on cultivating talent internally. Her familiarity with the ins and outs should help guide the organization through an obvious period of transition. Change is hard, but having the right leaders in place makes all the difference. Only time will tell how their reforms play out!

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